If your spheres are getting dirty or dusty, just take a hose to them! They are made out of recycled plastic, so a bit (or a lot) of water won't harm them at all. If they have any larger debris like branches or leaves, just remove those first.
Just let the snow melt off naturally! When it gets very cold, the plastic can become a bit brittle. This is no problem under normal conditions, but vigorous brushing may damage some of the leaves. Leaving the snow on the spheres won't do any damage at all!
Too much exposure to bright sunlight can cause some minor fading over the course of the several years. If you have several spheres, try rotating them out! This has the added benefit of changing up the look of your garden as well as increasing the lifespan of your spheres.
We ship all across Canada! We are based in Calgary, Alberta, but can ship from BC to the Yukon to the Maritimes, and everywhere in between! Shipping rates and times will vary depending on your location.
Long answer: Due to their immense size, we ship our spheres in two halves to help reduce your shipping costs as much as possible. When you receive them, you'll just have to use a pair of pliers to pinch them together, then give them a little fluff with your fingers, and you're all set!
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email info@365curbappeal.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.
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